MacLean: Breaking Community Trust Is Nearly Impossible to Reverse
April MacLean · 3 Community-Based Products Doing It Right with April MacLean · Feb 27, 2023 · at 22:15
April MacLean discusses member backlash after the creator of 'View From My Window' published a book monetizing user-submitted photos.
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“Once you break trust with the community or members start to feel bamboozled, it's very difficult to ever dial that back.”
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