Sharma: Feastables' AI chatbot eliminated 96% of inbound customer inquiries
Nik Sharma · The Secret Strategies of Top DTC Brands with Nik Sharma · Apr 20, 2023 · at 34:57
Nik Sharma discusses how DTC confectionery brand Feastables deployed conversational AI chatbot Certainly to automate customer support at launch.
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“And this bot eliminated 96% of customer inbound inquiries. And you know, the customer service stack went from like, 14 to two at the time.”
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