Hudack: Gradient AI dramatically outperforms Intercom across all shared customers
Mike Hudack · The framework for building AI startups from a product design genius · Dec 18, 2024 · at 11:10
Mike Hudack discusses customer support AI startup Gradient AI, founded by former Monzo data scientists.
0:00 / 0:06exact quote · 6.5s
▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark
“These guys are dramatically outperforming Intercom in all of the, with all the customers that they have.”
quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →
More from Mike Hudack
Hudack: Meta has one of the largest permissioned training datasets globally
“Facebook has one of the largest permissioned training sets in the world.”
Hudack: Founders must build consumer products to create a $100B company
“You're also probably not going to create like a hundred billion dollar company in doing that, you know? If you want to do that, you got to go consumer, I think.”
Hudack: Founders should replicate common product primitives instead of inventing everything
“I think there are just certain primitives or certain ideas that become commonplace and, like, should be replicated by everyone. And you have to be, like, you know, it's, like, impossible that you're gonna come up with all of those yourself.”
Hudack: Targeted Facebook ads no longer work well for acquiring early adopters
“I think that there was probably a golden age in which the answer would have been like,
You know, target exactly the right message at exactly the right people on Facebook.
Find the, like, 3400 people who are your early adopters and just, like, get it in front o…”
Hudack: Price AI by heavily discounting total labor and emotional damage saved
“With an AI company, it feels really clear to me that you look at the number, the amount of human input that you're saving, And the cost of that human input, and I mean total cost, I mean salary, emotional damage that you have to sustain in doing the work, you …”
Hudack: Startups can raise prices later on products that customers truly love
“If you build a thing, which is like, Beautiful and people love and has a place in their lives. You can charge more for it later. And you know, that goes against conventional wisdom. And I think if you have that knowledge it's a secret weapon because it's easie…”