Parekh: Eight to ten key operational metrics determine grocery business health
Vipul Parekh · BigBasket Co-founder on 10 Min Delivery, TATA Acquisition, Wealth Creation & More | Neon Show · Sep 28, 2024 · at 34:45
BigBasket co-founder Vipul Parekh outlines the fundamental operational metrics used to monitor performance across their grocery network.
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“For example, in our business, the key metrics are, what is your average order value? What is your gross margin? What is your NPS? What is your rate of return? What is your write-off? What is your you know orders per dark store? Right. All of this what is your per-order cost of daily CPU? You have eight or 10 metrics, which really, you give me those, and I can tell you what the health of the business is, and you give me a trend over pretty-term, I know exactly what's happening in that business.”
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