“I think we have a total of about 200 ish odd enterprise customers now. So about half of the top fortune, 500 will be exodus customers in India.”
quote is from the automated transcript, cleaned for reading:
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More from Shivakumar Ganesan
Disclosure
Mumbai Angels Refused Exotel Clawback Relief After Pivot, Says Shivku
“One of them was that there'll be a clawback if it hit 500 customers. After about three 50 customers, we shifted to enterprises. Naturally, The number of enterprise customers is not as important an enterprise as the revenue itself, right? So, so we didn't actua…”
Shivakumar GanesanApr 25, 2022▶ 23:37Exotel’s Shivku on Failed Funding Round to Building $60 Mn ARR Saas Startup
Insight
Ganesan: Generative AI on call audio makes CSAT and NPS obsolete
“So actually voice of customer or customer feedback is no longer necessary. You can now run generative AI on all these calls and you'll automatically now know earlier you used to ask for CSAT and NPS. All of those things are not required. You can actually prett…”
Shivakumar GanesanSep 5, 2025▶ 24:478 Years Without Funding to $100M Raise & Now A Category Leader | Shivku Ganesan ,Exotel
PredictionOpen · timeframe Sep 2030
Ganesan: AI will eliminate 80% of contact center seats in 3-5 years
“So broadly, I think the total number of contact center seats will come down. My estimation is that it will come down by about 80% over the course of three to five years. By the way, timeframes are actually anybody's guess. As you know, in AI, things are changi…”
Shivakumar GanesanSep 5, 2025▶ 26:168 Years Without Funding to $100M Raise & Now A Category Leader | Shivku Ganesan ,Exotel
Insight
Ganesan: Enterprise MRR will 5x despite 80% drop in contact center seats
“So you start with a hundred seats, you go to 20 seats, but you do AI conversations, your bill will now increase from, let's say you started with one lakh MRR, you'll actually go to about five lakhs MRR. So so we find ourselves in a really interesting situation…”
Shivakumar GanesanSep 5, 2025▶ 28:048 Years Without Funding to $100M Raise & Now A Category Leader | Shivku Ganesan ,Exotel
PredictionNot checkable as stated
Ganesan: Contact centers will never reach 100% AI automation
“But some of these older processes, I don't ever think they will become hundred percent replaced by AI. You will have people who will be needed for complicated questions, for overseeing the bots, for teaching the bots, for compliance purposes sometimes to take …”
Shivakumar GanesanSep 5, 2025▶ 28:438 Years Without Funding to $100M Raise & Now A Category Leader | Shivku Ganesan ,Exotel
Opinion
Ganesan: Global AI players likely cannot capture Indian AI market
“I also think that it may be practically impossible for the global AI players to capture the India AI market as well.”
Shivakumar GanesanSep 5, 2025▶ 31:208 Years Without Funding to $100M Raise & Now A Category Leader | Shivku Ganesan ,Exotel
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