Tiago Forte: Documenting Repetitive Tasks Builds Career-Advancing Intellectual Property
Tiago Forte · How to Build a Second Brain? THIS Will Change Your Life! | Ft. Tiago Forte | 100x Entrepreneur · Nov 14, 2022 · at 30:33
Tiago Forte describes how junior employees can apply knowledge management principles to everyday job responsibilities.
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“If you get the same question from customers more than three or four times, create an FAQ, right? It might not even be the official company FAQ. It could just be for you. You could just have a document open on the side, like definitive answers to the 10 most common questions. When those questions come up, you just copy and paste. You just saved a bunch of time. You were more efficient than you would otherwise be. You gave the customer a better answer than if you made something else on the spot, and you're essentially cultivating and creating this like body of knowledge, this intellectual property, because that document one day could be something you share with all the other customer service representatives. It could be a business asset that actually advances your career”
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