Assertion certainty 4/5 debate potential 1/5

Zuora CIO: Atomic Work's AI Agent Resolves 55% of Internal Incidents

Karthik Chakkarapani · 3 Steps on How Large Companies Decide to Buy From a Startup or Not | CIO Karthik Chakkarapani · Nov 28, 2025 · at 45:13

Karthik Chakkarapani, CIO of Zuora, shares metrics on how deploying AI startup Atomic Work automates internal service management and employee support requests across company departments.

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“Now, as a matter of fact, we just saw the latest data, almost like 55% of our incidents and requests are, Been solved by the AI agent that Atomic Work provides.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

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