Garg: Flipkart founders refused to penalize 98% of users over 2% return abuse
Nishit Garg · Flipkart’s Success Secrets, VC Power Law, And IPO Market : RTP Global Partner, Nishit Garg · Jul 20, 2024 · at 27:09
Nishit Garg, Partner at RTP Global and early Flipkart executive, explains how founders Sachin and Binny Bansal prioritized customer experience over fraud prevention in early return policies.
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“When we even started the returns policy, there you always have people who abuse such policies on the platform. The founders were very, very clear for two percent cases. We will not, you know, penalize 98%. We want to give them you know, best experience out there and we should build process and structures to manage the two percent.”
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