RateGain builds AI agents for machine-to-machine booking and hotel call handling
Bhanu Chopra · How One Indian Company Powers the World’s Hotels & Airlines | Bhanu Chopra, RateGain · Oct 31, 2025 · at 19:13
RateGain founder Bhanu Chopra explains how the company integrates vertical AI into its hospitality software suite.
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“So we have built an AI agent also. So the AI agent works in two ways. One, it can speak with consumer AI agents. So let's say you are using an AI agent and you trust the AI agent to make all the bookings. It can actually go and talk to our hotel's AI agent and Answer questions and facilitate. So that that's machine to machine, but we also have an AI agent to address if you were to call the hotel.”
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