SaaS will become merely an execution layer beneath autonomous AI agents
Karthik Chakkarapani · What Startups Can Learn from a $1.7B Co. Chief Information Officer | Karthik Chakkarapani · Jul 11, 2025 · at 7:22
Zuora CIO Karthik Chakkarapani discusses how autonomous AI agents and headless architectures are changing enterprise software workflows.
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“SaaS is becoming more of an execution layer, not an intelligent layer. Now the intelligent layer is moving more towards the AI agents, where it is more autonomous in nature. Where, ah, where, when employees interact with it, they don't interact with the SaaS application, they'll interact with the AI agents, that is where the real, the action happens.”
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