Yadhu Gopalan, co-founder and CEO of device infrastructure platform Esper, discusses how customer obsession impacts Esper's customer retention.
Opinion
Yadhu Gopalan: Amazon is the ultimate training ground for engineering managers
“Amazon is one place where I think they build great engineering managers. So you get a sample of, like, how it is to build and manage huge, complex systems.”
Assertion Not checkable as stated
Yadhu Gopalan: Amazon Go engineers spent six months solely on infrastructure
“When I was in Amazon, Amazon goes an example is we had to build out this new systems and new devices for these amazing stores. And you know what? We spent, I think the first six months or more just building infrastructure and before we could actually do the va…”
Insight
Gopalan: Hardware teams hesitate to push updates for fear of bricking devices
“Right now, it's taken for granted on the cloud. Like, I got a security patch that I have to push out. It's like, within weeks, you're like working on, as soon as you got a solution, you're pushing it up. Devices is like you're paranoid about what you need, wha…”
Assertion Not checkable as stated
Gopalan: Modern restaurant locations run at least 15 to 16 cloud-connected devices
“If you look at a restaurant these days, like 15, 16 devices per store at the minimum, from the kitchen display, what's in the kitchen backroom, to point of sale, to what ordering, To tabletop, to self-service kiosk, they want, and they're all cloud connected n…”
Disclosure
Gopalan: Esper manages 2,000 devices per location across thousands of retail stores
“Another example is in a retail store that we have. There's I mean, it's a product that I can't talk about too much, but as you, you're talking about 2000 devices per store. And, It's an amazing use case. And you can, and there are thousands of these stores and…”
Assertion Not checkable as stated
Yadhu Gopalan says Esper grew revenue 4x and devices 18x in 2021
“We saw Forex growth in revenue from 20 20, we had We ended the number of customers, logos around 202 hundred, around 250 3000 or more customers using our platform 18 X the number of devices.”