SpotDraft will keep human-led onboarding as it scales to thousands of customers
Shashank Bijapur · Building a Generational Company That's Changing the Way Legal Services are Delivered · Feb 28, 2022 · at 26:43
SpotDraft Co-founder and CEO Shashank Bijapur discusses their scaling strategy and onboarding philosophy with Siddharth Ahluwalia.
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“What we want to keep As is, is the customer centricity in terms of delivering outcomes and doing that right. That's one process. And second is having a human led you know, onboarding and initiation experience, which people like rather than having to come in and just click a few buttons and get onboarded. I think that human touch works a lot.”
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