Ratan Tata Mandated Business Excellence Assessments Across All Tata Group Companies
Harish Bhat · How TATA Acquired Jaguar, Tetley, Corus and Redefined Indian Ambition | Harish Bhat · Dec 26, 2025 · at 10:54
Tata veteran Harish Bhat explains how Ratan Tata modernized the Tata Group upon becoming Chairman in 1991 following India's economic liberalization.
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“So he established what was called the GRDQV program, which later became the Tata Business Excellence Model, which required companies of the Tata Group to go through what is called a Tata Business Excellence Model Assessment. Where each company of the group is assessed on many parameters. Assessed on parameters of leadership, strategy, customer excellence, data excellence, human resources excellence on the results that they achieve. There are six process categories and one result category on which every Tata Group company is assessed.”
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