Palka: US Digital Service would have failed without the Healthcare.gov crisis
Jennifer Palka · President Barack Obama: How to adapt to changing rules, part 2 · Jun 11, 2021 · at 29:31
Jennifer Palka, co-founder of the U.S. Digital Service, reflects on how the high-profile failure of Healthcare.gov enabled the creation of the agency.
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“USGS would not have made it if it hadn't been able to take advantage of the moment of the failure of healthcare.gov.”
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Palka: Healthcare.gov relied on 55 contractors, changing regulations, and zero testing
“On top of that, a crazy architecture, 55 different contractors, a regulation that governed the website changing literally up until the day that the website was supposed to launch, and a lack of testing is not a recipe for success.”