Palka: Digital reform lasts when government agency staff adopt skills internally
Jennifer Palka · President Barack Obama: How to adapt to changing rules, part 2 · Jun 11, 2021 · at 32:24
Former U.S. Deputy CTO Jennifer Palka reflects on the long-term impact of the U.S. Digital Service (USDS) embedding into agencies like the Department of Veterans Affairs.
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“There isn't really a USDS VA team anymore exactly. There are just good VA people who know how to do digital because it quote unquote like went native there, right? That's sustainability.”
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