Assertion Supported AI assessment confidence: 90% certainty 4/5 debate potential 1/5

Bhusri: Workday has maintained over 95% customer satisfaction for a decade

Aneel Bhusri · The elusive formula for great hiring (with Workday's Aneel Bhusri) · May 4, 2021 · at 18:15

Aneel Bhusri, co-founder and CEO of Workday, discusses how prioritizing employee happiness directly produces high customer satisfaction scores.

0:00 / 0:12exact quote · 12.9s

▶ Watch the full episode on YouTube → 720p mp4 · rendered on demand · StarZero watermark

“In turn, we've had customer satisfaction above 95% ever since we started measuring customer satisfaction. Probably 10 years ago. Right now it's currently at 98%, and you know, I don't think unhappy employees would be able to do that.”

quote is from the automated transcript, cleaned for reading: filler sounds and stutters are removed, nothing is rephrased. names can be misheard (the analysis reads context, assessments check outside sources). how →

The claim, plainly

Workday has maintained a customer satisfaction rate above 95% since it began measuring it around 10 years prior, reaching 98% at the time of recording.

a quote alone can be ambiguous, so this restates it with the references and context of the conversation around it resolved. AI-written; the tape below the player is the source.

Assessment

Aneel Bhusri (then-co-CEO and Chair of Workday) made two bundled factual assertions: (1) that Workday has maintained a customer satisfaction rate above 95% since it began measuring it roughly a decade prior, and (2) that the current satisfaction rate at the time of recording was 98%. Both legs are substantiated by Workday's official disclosures. Workday instituted annual customer satisfaction surveys in 2007 and officially confirmed maintaining a score of 95% or higher for over a decade. Furthermore, prior to the May 2021 broadcast, the most recent official customer satisfaction rating published before the 2020 survey pause was 98% (reported across 2018 and 2019 disclosures).

Workday began measuring customer satisfaction annually in 2007 and officially confirmed on June 4, 2021, that its score remained at or above 95% for over a decade.
Official Workday corporate disclosures and press releases from 2018 and 2019 reported an annual customer satisfaction score of 98%, which was the last measured rate prior to the 2020 pandemic pause and the subsequent June 2021 release.

Checked against

[1] workday.com [2] sec.gov [3] workday.com [4] siliconangle.com [5] workday.com [6] globenewswire.com [7] inderes.se [8] workday.com

"98 percent" "customer satisfaction" "Workday" 2018 OR 2019 Workday annual customer satisfaction survey 98 percent 97 percent 95 percent "Workday" "customer satisfaction" "95%" survey annual press release site:blog.workday.com "Customer Satisfaction Survey" "Workday" "Customer Satisfaction Survey" "98%" OR "97%" OR "95%" "Workday" "customer satisfaction" "98%" 2021 OR 2020 OR 2022 "Aneel Bhusri" "Workday" title role 2024 OR 2025 OR 2026

assessed as of 2026-08-27

This assessment is an AI reading of a public statement, made against the cited references with the confidence shown. It can be wrong. The quote, the tape and the references are all on this page; if something is off, use report an error below. full disclaimer →

Mentioned

Workday

⚑ Spot an error? Report it

More from Aneel Bhusri

Insight

Bhusri: Nothing drives corporate innovation more than expanding product portfolios

“Nothing drives innovation more than continually to expand your product portfolio. Not, not getting crazy about it, but that's growth. That becomes also a way to become more strategic to your customers.”

Aneel Bhusri May 4, 2021 ▶ 35:31 The elusive formula for great hiring (with Workday's Aneel Bhusri)

Insight

Bhusri: 10% to 15% better enterprise products usually lose to incumbents

“In enterprise, products that are 10 or 15% better might have a short run of success, but usually the large incumbents can catch them.”

Aneel Bhusri May 4, 2021 ▶ 37:28 The elusive formula for great hiring (with Workday's Aneel Bhusri)

Insight

Bhusri: Unlike consumer tech, successful enterprise founders rarely come straight from college

“So different than consumer enterprise founders typically come from an enterprise background. They don't come out of left field. You know, they don't come right out of college.”

Aneel Bhusri May 4, 2021 ▶ 39:30 The elusive formula for great hiring (with Workday's Aneel Bhusri)

Insight

Bhusri: High-integrity people can be taught to become good managers

“What I found is good people with high integrity, you can teach them a lot. There's a lot that goes with just being a good person, and you can teach them to be a good manager.”

Aneel Bhusri May 4, 2021 ▶ 13:17 The elusive formula for great hiring (with Workday's Aneel Bhusri)

Insight

Bhusri: Company culture must prioritize employees before customers to drive satisfaction

“It starts with employees, not with customers. Employees are the core of who we are. We hire great employees. Great employees take care of your customers.”

Aneel Bhusri May 4, 2021 ▶ 18:48 The elusive formula for great hiring (with Workday's Aneel Bhusri)

Insight

Bhusri: Candidates who talk about accomplishments using 'we' are cultural fits

“You can get to that by understanding the way people talk about their accomplishments. If they talk about we did this and we did that as a team, you know, you've got a pretty good fit there.”

Aneel Bhusri May 4, 2021 ▶ 22:06 The elusive formula for great hiring (with Workday's Aneel Bhusri)

Bhusri: Workday has maintained over 95% customer satisfaction for a decade

More from Aneel Bhusri

Turn any episode into a week of clips.