Pincus: Zynga's early policy was answering every employee and customer email
Mark Pincus · Let your customers be your scout (with Eventbrite's Julia Hartz) | Masters of Scale · Aug 9, 2023 · at 20:20
Mark Pincus was not on this episode. A recording of them was played into it, so these are their words but not an appearance on Masters of Scale. It still counts as said, and it is kept out of every score on their page.
Zynga founder Mark Pincus discusses executive responsiveness and maintaining direct feedback loops with users and staff.
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“Yes, I made it my policy early on to respond to every single email from every employee and every customer, and I have pretty much to this day been true to it.”
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