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Urban Compass

2 statements across 1 episodes · 0 bullish · 1 bearish · 2 people on the record · first statement Aug 4, 2023 by Reid Hoffman · across every show →

Everything said about Urban Compass, oldest first

Aug 4, 2023
Insight
Hoffman: Pivoting requires demonstrating proof, not just listing organizational flaws
“When you want to change the momentum of an entire company, you can't simply point out the things that need to be changed. You have to demonstrate why your new vision works better and lead by example.”
Reid Hoffman Aug 4, 2023 ▶ 20:30 How setbacks create momentum (with Robert Reffkin) | Masters of Scale
Aug 4, 2023 negative
Insight
Reffkin: Apartment seekers want experienced experts, not friendly tour guides
“We were not giving good customer service because people are not looking for a friend. They're looking for someone who has expertise and that has done this many, many, many times before.”
Robert Reffkin Aug 4, 2023 ▶ 17:15 How setbacks create momentum (with Robert Reffkin) | Masters of Scale
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