innovation

“This notion of empathy is at the core of learning. We are in the business of meeting unmet, unarticulated needs of customers, right? That's where is the source of all innovation, all design thinking.”

“Innovation for me is never about inventing something that was never there. It's truly about how many of these discoveries did I store in my taste memory, my heart memory, wherever, and then use that file cabinet and pull out those things and combine them at th…”