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Eric Yuan

12 statements across 1 episodes · 2 bullish · 3 bearish · 1 people on the record · first statement Feb 6, 2026 by Eric Yuan · across every show →

On the record as a speaker too: Eric Yuan's record, appearances and statements → this page counts the times other people say the name.

Everything said about Eric Yuan, oldest first

Feb 6, 2026 positive
Assertion Not checkable as stated
Yuan: Zoom handled COVID traffic surges without changing its codebase
“That's the reason why, you know, during COVID, even having a certain access traffic, we do not need to change our code. You know, the architecture itself was very scalable.”
Eric Yuan Feb 6, 2026 ▶ 18:41 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
Feb 6, 2026 bearish
Assertion Not checkable as stated
Yuan: Could not find a single happy Skype or WebEx customer
“There were so many solutions out there. The market was extremely crowded. However, I did spend a lot of time on talking with those users. Do you like Skype? Do you like WebEx? I did not see a single happy customer who told me that Really like the existing solu…”
Eric Yuan Feb 6, 2026 ▶ 9:35 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
Feb 6, 2026 bullish
Assertion Supported
Zoom daily meeting participants skyrocketed from 10 million to 300 million
“December of 2019. You can have daily meeting participant, you know, I think is around the, on a peak day, around ten million daily meeting participant. And a few months later, in April, May timeframe, all the way jumped to more than three hundred million daily…”
Eric Yuan Feb 6, 2026 ▶ 16:24 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
Feb 6, 2026
Assertion Not checkable as stated
Eric Yuan personally video called every early customer who canceled their subscription
“I still remember early on, at that time, Zoom the subscription cost is less than 10 dollars, nine 99 per month. And some users, they canceled the service. I personally reached out to each of them. And get a Zoom call to understand what's going on.”
Eric Yuan Feb 6, 2026 ▶ 14:42 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
Feb 6, 2026 negative
Assertion Supported
Yuan: WebEx's architecture was built for data collaboration, not video
“The way to fix that problem is you got to build something from the ground up because WebEx architecture was not a video collaboration. It's more like a data collaboration.”
Eric Yuan Feb 6, 2026 ▶ 5:43 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
Feb 6, 2026 neutral
Assertion Not checkable as stated
Eric Yuan faced repeated U.S. visa denials before eventually founding Zoom
“I was in Beijing and China and I applied for the visa, you know, as this long story, every time the reason is different and they did not give me the visa.”
Eric Yuan Feb 6, 2026 ▶ 1:28 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
Feb 6, 2026 neutral
Disclosure
Eric Yuan initially intended to build consumer software, not an enterprise product
“After I left Cisco, I want to build new solution, but I want to build a consumer solution. I didn't want to build another business solution. Unfortunately, it's really hard to monetize.”
Eric Yuan Feb 6, 2026 ▶ 8:28 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
Feb 6, 2026
What-if
Zoom might have been built inside Cisco if John Chambers had known
“If he knew that, very likely I would probably still be at Cisco, right, to build a solution, right?”
Eric Yuan Feb 6, 2026 ▶ 7:22 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
Feb 6, 2026 negative
Assertion Not checkable as stated
Yuan: VCs rejected Zoom's seed round claiming market was saturated
“To start with, I tried to raise seed money from some VCs, and they did not think the world needed to have another solution. Luckily, I got the seed funding from a few of my friends and in Seneca Valley.”
Eric Yuan Feb 6, 2026 ▶ 8:48 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
Feb 6, 2026
Assertion Supported
Yuan: Early WebEx required phone calls because VoIP did not work
“Essentially, WebEx was the first generation of, you know, content sharing, the screen sharing. You know, you are so right. At that time, the voice over IP, you know, didn't work. You know, the way for WebEx users to use our technology is to, you know, use a ph…”
Eric Yuan Feb 6, 2026 ▶ 4:11 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
Feb 6, 2026 neutral
Disclosure
Zoom famously instituted a hybrid work policy requiring two days in-office
“That's how we decided to, you know, let employee back in office twice a week, three days at home, you know, twice a week in the office.”
Eric Yuan Feb 6, 2026 ▶ 25:11 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
Feb 6, 2026 neutral
Assertion Not checkable as stated
Yuan: Zoom operated without a marketing team for its first several years
“For the first many years, we didn't have a marketing team at all. Word of mouth, that's the only way for us to market Zoom.”
Eric Yuan Feb 6, 2026 ▶ 16:59 How Zoom prepared for massive growth (w/ CEO Eric Yuan) | Masters of Scale
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