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customer service

3 statements across 3 episodes · 1 bullish · 1 bearish · 2 people on the record · first statement Mar 31, 2023 by Reid Hoffman · across every show →

Everything said about customer service, oldest first

Mar 31, 2023
Insight
Hoffman: Scaling startups must sacrifice customer service to maintain rapid growth
“For scale companies, the rule is provide whatever service you can as long as it doesn't slow us down. And that may mean no service.”
Reid Hoffman Mar 31, 2023 ▶ 4:27 Let Fires Burn (with Gixo's Selina Tobaccowala)
Aug 21, 2023 bullish
Prediction Not checkable as stated
Hoffman: 10x AI productivity will not cause massive job loss overall
“If you kind of walk through a corporation and say, if you make everybody 10 X more productive, how does that cause you to reorganize? And by the way, that doesn't cause you a whole lot of job loss. Some, you know, like I think customer service will both reorga…”
Reid Hoffman Aug 21, 2023 ▶ 20:51 Reid Hoffman: Prepare for where AI is headed next | Masters of Scale
Aug 11, 2026 bearish
Prediction Not checkable as stated
Raman: Software engineering and customer service jobs face AI displacement
“Some jobs that are going to get displaced, and they already are, software engineering, customer service.”
Aneesh Raman Aug 11, 2026 ▶ 10:33 60% of today's jobs didn't exist in 1940. 5 leaders on what's next.
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