The Ledger
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Ada is shifting from human handoffs to AI delegating tasks to humans
“And so increasingly we're starting to think less in terms of handoff and more in terms of human delegation. And we're very excited about that because what it means is that instead of just simply handing off a conversation to a human agent and having them figur…”
Ada shifts pricing to charge only for automatically resolved support conversations
“We're so big on this measure that not only is it the North Star measure of our entire company, but we're increasingly pricing, enabling our customers to price according to it. So we're actually only going to charge you for a conversation that's automatically r…”
Ada does not train models from scratch on individual customer data
“But we don't train models from the ground up based on individual customer data. And because we haven't seen it, that, that yields a performance improvement yet.”
Murchison: Ada uses LLM judges to verify AI responses against knowledge bases
“We use language models as judges to ensure that your generations are grounded in the knowledge and policies that you've that you've connected to ADA.”
Ada has deployed software development agents internally to ship basic product improvements
“We have we have some software development agents deployed inside AIDA, That are shipping, you know, basic paper cuts, paper cut features, we call them right now, or paper, paper cut improvements.”
Ada co-founders simultaneously worked as remote support agents for seven companies
“And of the 12, seven of them said, sure, we'll hire you. And from a dingy office on the east end of Toronto, David and I worked for seven different customer service teams remotely at the same time, living and breathing customer service for what would become th…”
Ada orchestrates seven to nine AI models per customer inquiry
“We do, we run on multiple models. The way to think about Ada is we call it our reasoning engine. Is we orchestrate on your behalf anywhere right now between, it seems like seven to nine models, depending on the inquiry, and those models work together to unders…”
Murchison: Ada's voice agents send callers follow-up text instructions
“A lot of our voice AI agents now are offering to they'll often send you text instructions over text. So you'll be speaking with them. It's so annoying to talk to a voice agent or someone on the phone and ask, you know, have, you know, and like have them, you k…”