Ada is shifting from human handoffs to AI delegating tasks to humans
Mike Murchison · Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada · Feb 13, 2025 · at 36:42
Mike Murchison, CEO of Ada, explains how the company is redefining edge-case management from simple human agent handoffs to AI-driven human delegation.
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“And so increasingly we're starting to think less in terms of handoff and more in terms of human delegation. And we're very excited about that because what it means is that instead of just simply handing off a conversation to a human agent and having them figure it out, increasingly what we're going to be doing is we're going to be take, we're going to be essentially the quarterback for this issue inside the company.”
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