The Ledger
Every statement that passed quotation and attribution checks. Mix any filter with any other: certainty 1/5, debate potential 5/5, or both at once.
why aren't all 6 resolved? a statement only gets an assessment when the public record can support or contradict it. opinions and what-ifs never can, and 0 checkable ones are still open, waiting for their date. predictions held up or didn't; assertions are supported or contradicted. on every card: ▮▮▮▮▮ certainty · ▮▮▮▮▮ debate potential. speakers are clickable
Sapoznik: GPT-4 real-time call center suggestions cost $50-$100 per conversation
“In an average conversation, there's thousands of pings to this model. You can say, well, couldn't GPT-IV, for example, make those predictions? It actually could, and it'd probably do a very decent job out of the box. The problem is your conversation will cost …”
Sapoznik: Operating enterprise startups in stealth mode is a stupid idea
“That's a very, very stupid idea. Do not be on stealth mode. There's very seldom good reasons for doing it.”
Sapoznik: Great board members advise but recognize the CEO is driving
“One is being a sounding board that recognizes you're driving the car. I'm not driving the car. I'll tell you what I would be doing if I were driving it, but even if you disagree with what I'm saying, I recognize you're driving it.”
Sapoznik: Agents click ASAPP's AI suggestions 80% of the time
“And today in our most mature customers, roughly 80% of everything an agent does is click on those suggestions that the system's generating.”
Sapoznik: John Doerr introduced ASAPP to Tim Cook in 12 minutes
“And I asked John Dole, do you think you can help me with someone at Apple? Cause there's this Apple, but he's like, what do you need? Can you drop me a note? And then, 12 minutes later, I had an introduction to Tim Cook saying, can you help this kid with like …”
Sapoznik: ASAPP automates customer service via bottoms-up human agent augmentation
“So our approach is automate as much as you can, augment the rest, and the more you augment, the more you can actually automate in a bottoms-up way, not in a rules-based way, which is traditionally how things have been automated in this space.”