Ali Dasdan, CTO of ZoomInfo, discusses why Chorus continues to use its proprietary NLP engine for speech-to-text instead of replacing it with third-party vendors.
Assertion Not checkable as stated
Dasdan's past teams built custom Kafka alternatives to handle 100 petabytes
“In the past, when we were doing data platform, there was no Kafka, for example, we created a Kafka-like system ourselves, but we are lucky that, yeah, we created an HBase, sort of HHive-like system ourselves with hundred petabytes of size of data, right?”
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Adding generative AI call summarization boosted ZoomInfo Chorus's NPS by 20 points
“And the absolute increase in MPS was just amazing, like almost like 20 points. Because people loved what they were getting with that.”
Insight
Real-time AI apps require abstraction layers to handle LLM provider outages
“Yeah, I think you have to create a layer on top of these at a minimum, right in the end, whether Entropic or OpenAI, you know, they're companies, right, they sometimes have stability issues, right, if they're down, so what they're gonna do about that? Since ou…”
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ZoomInfo engineers accept over 25% of GitHub Copilot's code suggestions
“And our acceptance rate for code suggestions was around 25%, actually over 25%, which is interesting in line with the recent research that GitHub published.”
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ZoomInfo operates two distinct core data platforms on different technologies
“On top of it we have actually two data platforms. One is for all the data that customers, you know, need and our products need, and there's another one that's for internally focused for our internal customers, and they're built on different technologies.”
Assertion Not checkable as stated
ZoomInfo employs around 300 human researchers for manual data verification
“We also have a good number of researchers about, 300 of them.”