Ali Dasdan is the CTO of ZoomInfo. Reflecting on past technical infrastructure challenges, he compares current open-source data tool availability with earlier eras in his engineering career.
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ZoomInfo claims its homegrown NLP outperforms major external vendors on quality
“Chorus still runs its own, our own homegrown NLP technology. We are doing it because our quality, we believe every time we compare, it's actually pretty good. Actually, we are beating, you know, we've been well-known well-known vendors. Plus it's cheap for us,…”
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Adding generative AI call summarization boosted ZoomInfo Chorus's NPS by 20 points
“And the absolute increase in MPS was just amazing, like almost like 20 points. Because people loved what they were getting with that.”
Insight
Real-time AI apps require abstraction layers to handle LLM provider outages
“Yeah, I think you have to create a layer on top of these at a minimum, right in the end, whether Entropic or OpenAI, you know, they're companies, right, they sometimes have stability issues, right, if they're down, so what they're gonna do about that? Since ou…”
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ZoomInfo engineers accept over 25% of GitHub Copilot's code suggestions
“And our acceptance rate for code suggestions was around 25%, actually over 25%, which is interesting in line with the recent research that GitHub published.”
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ZoomInfo operates two distinct core data platforms on different technologies
“On top of it we have actually two data platforms. One is for all the data that customers, you know, need and our products need, and there's another one that's for internally focused for our internal customers, and they're built on different technologies.”
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ZoomInfo employs around 300 human researchers for manual data verification
“We also have a good number of researchers about, 300 of them.”