Tawakol: AI transcription needs human-in-the-loop systems for acceptable user experiences
Omar Tawakol · AI and a Different Type of Competitive Advantage // Omar Tawakol, Voicera (FirstMark's Data Driven) · Sep 28, 2017 · at 3:37
Omar Tawakol, CEO of Voicera, explains product design constraints and accuracy requirements for enterprise AI voice transcription tools.
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“What they don't realize, it's pretty hard for a human to understand the last few percentage points of accuracy, how that impacts the experience, and typically in many areas, like in transcription and other areas, it's a pretty bad impact if you're not, you know, really, really close to a hundred percent, and so sometimes you use humans in the loop to close the gap.”
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