Traynor predicts broad adoption of natural language input for AI chatbots
Des Traynor · How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom · Feb 29, 2024 · at 17:03
Des Traynor is co-founder and Chief Strategy Officer of Intercom. He discusses how user habits are shifting away from short keyword commands back to natural phrasing when using modern AI support bots.
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“I think you're seeing a bit more people just saying, like, they've gone back to the whole, I will tell you what you need to know, and I'll trust when I enter, you're going to figure it out, and I think that has taken a while, but I think we're going to see a kind of broad spread adoption.”
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