Martin Casado, General Partner at Andreessen Horowitz, advises an audience member from Action IQ on structuring consulting services and pricing models in early enterprise contracts.
“And I think number two kind of gets mostly to your question, which is, you want the services contracts and services business to follow the model of the traditional services model because at some point in time, You do want to offload it. Now, I mean, I think in the early days, you do whatever you can, but, you know, I would actually, you know, over a period of time, run your own P&L, have your own billable hours, have those hours billable per head, to actually, like, fit the P&L model, the actual pricing model, of the partner ecosystem, so when that 15th contract comes in, instead of it coming to, say, Action IQ, it will come to Partner Ecosystem X, for example, and then now you actually have a market to incent the partner ecosystem with.”
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More from Martin Casado
PredictionNot checkable as stated
The traditional 80% margin enterprise sales model is going away
“I think that model is basically going away. It's being eaten on the bottom by bottom up, which we can talk about later, and I believe on the top it's been eaten by services.”
Martin CasadoMar 19, 2019▶ 9:21Fireside Chat: Martin Casado, General Partner at Andreessen Horowitz (FirstMark's Data Driven NYC)
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“I think this is probably the number one error technical founders make, and it's the following, right? So, alright, so I'm in my lab, and I make my cool thing, my cool widget, whatever it is, and then the big logical fallacy we all make is that whatever, that w…”
Martin CasadoMar 19, 2019▶ 3:05Fireside Chat: Martin Casado, General Partner at Andreessen Horowitz (FirstMark's Data Driven NYC)
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“Especially in enterprise, there is no single decision that you make that's more important or directly tied to your value than pricing.”
Martin CasadoMar 19, 2019▶ 7:01Fireside Chat: Martin Casado, General Partner at Andreessen Horowitz (FirstMark's Data Driven NYC)
AssertionNot checkable as stated
Enterprise customers spend $2-$3 on services for every software dollar
“The reality is for every dollar that most customers spend on a vendor product, they're spending two or three dollars on services.”
Martin CasadoMar 19, 2019▶ 9:43Fireside Chat: Martin Casado, General Partner at Andreessen Horowitz (FirstMark's Data Driven NYC)
Insight
Startups need around $30M ARR before partners handle professional services
“In my experience, when you hit about 30 million-ish dollars a year, you actually have enough of a market to actually incent the partners.”
Martin CasadoMar 19, 2019▶ 12:24Fireside Chat: Martin Casado, General Partner at Andreessen Horowitz (FirstMark's Data Driven NYC)
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