Sands: Consumer AI commerce mostly hovers around Level 2 autonomy
Emily Glassberg Sands · The "Token Heist" Wiping Out AI Startups | Emily Sands (Stripe) · Jul 9, 2026 · at 6:25
Emily Sands, Head of Data and AI at Stripe, discusses the industry's framework for agent autonomy in e-commerce and evaluates where consumer usage stands.
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“And I would say, sort of, on the consumer side, we're mostly hovering level two. You know, people are delegating a little bit of the selection or leaning hard on the AI to help find the product. Maybe a hint of level three, but, like, you know, we're not in the world where you're booking your summer vacation, one-shotting it with an LLM.”
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