Service Cloud
1 statements across 1 episodes · 0 bullish · 0 bearish · 1 people on the record · first statement Feb 13, 2025 by Mike Murchison · across every show →
Everything said about Service Cloud, oldest first
Feb 13, 2025 neutral
Ada has no human agents built in, routing handoffs to legacy systems
“Yeah, Ada is a, is an AI native application that has no human customer service agents in it. So whenever a human customer service agent is needed, we will route, we'll hand off, to a human customer service agent who lives in an incumbent system, like a service…”