Salesforce Service Cloud, every mention
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every year anyone Mike Murchison 3
Verbatim, from the transcripts: the passages where Salesforce Service Cloud comes up
Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
- ▶ 35:46 Mike Murchison So whenever a human customer service agent is needed, we will route, we'll hand off, to a human customer service agent who lives in an incumbent system, like a service cloud.
AI-First Customer Service Playbook: Ada CEO Mike Murchison on Building Scalable Support with Gen AI
- ▶ 5:06 Mike Murchison And I'd say that that experience answering thousands and thousands of customer service inquiries inside the Zendesk service clouds, the Genesis agent desktops of the world at the time, I'd say that experience taught us three key things. 2 times in the scene