Fin

“We basically charge when we gave the customer an answer that they saw and they didn't have any follow-up questions, which is exactly how CS reps are measured as well.”

“On average, I would be confident any business who turns on fin will get at least like 25, 30.”

“Fin charges, 99 cents per answer.”

“So Finn's built on GPT-IV, by the way, we've, we tried, we wanted to build on a three, 3.5, but it didn't, it's still, I remember back when we used to talk about hallucinations, like four was the sort of the perceptual change for us in terms of trust and relia…”

“The way I think about Finn in the lives of our customers who are customer service teams is that it should move them to being the, they answer questions for their first time because Finn has never seen it before, but also the last time, because once they've ans…”

“A lot of the times when Finn gives bad answers, it's not hallucination. It's actually usually just bad content and it's stale content on our customers help centers”

“Like we have like thousands of people using it to do millions of full resolutions for people”

“What we encourage those people to do is just work out a way to dip their toe in. So like, hey, how about if Fin only works with your free customers? How about if Fin only works in the languages you don't speak? How about if Fin only works on the errors that yo…”