customer support

1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Feb 29, 2024 by Des Traynor · across every show →

Everything said about customer support, oldest first

Feb 29, 2024 bullish
Prediction Not checkable as stated
Traynor: AI robots will inevitably handle phone-based customer support
“Like, voice from a point of view of robots answering the phone, and hearing your query, and answering it as best as they can, and if not, failing over to a human voice. I think that's all certainly going to happen. Don't have a stated time frame for it yet.”
Des Traynor Feb 29, 2024 ▶ 36:18 How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
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