customer success
2 statements across 2 episodes · 1 bullish · 0 bearish · 2 people on the record · first statement Nov 23, 2015 by Josh Bloom · across every show →
Everything said about customer success, oldest first
Nov 23, 2015 positive
Jun 8, 2018
De Datta: SaaS plus data science demands a new customer success model
“But today, because this is a handshake between our SaaS environment and the customer's data, that, that handshake requires a completely different, ah, model for customer success and support. Because what we have learned in being a data science plus SaaS compan…”