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customer service

2 statements across 2 episodes · 0 bullish · 1 bearish · 2 people on the record · first statement Feb 29, 2024 by Des Traynor · across every show →

Everything said about customer service, oldest first

Feb 29, 2024 negative
Opinion
Traynor: Customer service is extremely vulnerable in AI's 'kill zone'
“I think genuinely customer service is very much in like the kill zone of AI or whatever. I think it's really you know, it's a very vulnerable space if you don't move with the times.”
Des Traynor Feb 29, 2024 ▶ 3:38 How Intercom transitioned to being AI-first | Des Traynor, Co-Founder of Intercom
Feb 13, 2025 neutral
Prediction Not checkable as stated
Murchison: Top AI reasoning models may soon be overkill for customer service
“I think we're very quickly about to reach a tipping point whereby the most performant reasoning model available in the world may be overkill for the average customer service use case.”
Mike Murchison Feb 13, 2025 ▶ 13:03 Farewell, Chatbots: AI Agents Are Taking Over Customer Service | Mike Murchison, CEO, Ada
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