contact center quality assurance

1 statements across 1 episodes · 0 bullish · 1 bearish · 1 people on the record · first statement Dec 13, 2023 by Gustavo Sapoznik · across every show →

Everything said about contact center quality assurance, oldest first

Dec 13, 2023 negative

Assertion Not checkable as stated

Sapoznik: Under 1% of traditional call center interactions undergo manual QA

“So as a result of that pretty burdensome and silly way of doing quality assurance, on average, less than one percent of interactions end up going through that process.”

Gustavo Sapoznik Dec 13, 2023 ▶ 10:22 AI vs. Call Centers: ASAPP CEO Gustavo Sapoznik on the Future of Customer Service

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contact center quality assurance

Everything said about contact center quality assurance, oldest first

Turn any episode into a week of clips.