Beykpour: Telco SMS bug blocked Twitter signups in UAE and other countries
Kayvon Beykpour · Twitter’s ex-Head of Product on Elon, consumer products, culture, more | Kayvon Beykpour · Apr 28, 2024 · at 33:15
Former Twitter Head of Product Kayvon Beykpour explains how instrumenting onboarding flows revealed major silent signup failures.
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“We finally had got more rigorous amount around instrumenting our onboarding flow. And we found that like in a couple of countries, like we, like one of the, we had a bug with our like SMS verification flow where, you know, we wanted to verify users who were signing up with phone numbers and our telco integration To send SMS verification cards just wasn't working. And so like a huge percentage of people signing up in like the UAE and other countries just like couldn't, couldn't use Twitter.”
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