Chris Miller, VP of Product for Growth at HubSpot, explains why companies fail when they expect immediate financial returns from product-led growth initiatives.
“Another one is expecting really a quick turnaround and thinking of it The same way you might think about hiring a sales, like an incremental sales headcount, which is that you're expecting near-term liquidity from that investment. But when you're doing PLG at its core, it's still R and D, right? Like you're still sort of planting seeds with the hope that like over time, this is going to play out in the form of like durable, high efficient growth.”
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More from Chris Miller
Insight
Miller: Growth teams succeeding on over 40% of experiments think too small
“If your sort of primary modality of Product led growth work is experiment driven product development, and you're hitting more than like 30, 40% of the time. You're thinking too small, right?”
Chris MillerAug 10, 2023▶ 14:56Relentless curiosity, radical accountability, and HubSpot’s winning growth formula | Chris Miller
Insight
Miller: Academic PM Training Yields Diminishing Returns
“I do believe that taking like a truly like academic approach towards, you know, upskilling has like fairly diminishing returns because it's tough to field curve balls in a classroom.”
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Opinion
Miller: Growth loops are difficult to achieve in B2B SaaS
“I think loops are kind of hard to achieve in B to B SaaS, right? Like I think there's some examples of that, but I think like some of the best loops come from like UGC, user generated content. I think like a lot of B to C, like community focused platforms can …”
Chris MillerAug 10, 2023▶ 1:08:14Relentless curiosity, radical accountability, and HubSpot’s winning growth formula | Chris Miller
AssertionNot checkable as stated
Miller: HubSpot launched its free CRM without a clear enterprise monetization strategy
“It was maybe like a year or so after HubSpot had launched their free CRM, which was like a big You know, strategic play for them and for us, excuse me, at the time, and it was meant to be disruptive, but I don't think that there was a fully formed perspective …”
Chris MillerAug 10, 2023▶ 6:05Relentless curiosity, radical accountability, and HubSpot’s winning growth formula | Chris Miller
Insight
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“So you absorb a bunch of context around how pieces of the business are connected and you can start to Really widen your aperture in terms of the size of opportunities that might be in front of you that maybe you would have missed if you would have been so head…”
Chris MillerAug 10, 2023▶ 8:13Relentless curiosity, radical accountability, and HubSpot’s winning growth formula | Chris Miller
Insight
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“The challenges that that created were that there was a lot of distance between us and the voice of the customer. Let's try the voice of the end user. And we ended up building a lot of things to satisfy the buyer and the customer, but not necessarily the end us…”
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