“I think that it might just be that SaaS is the place where we're seeing the most indecision these days, you know, but It does not suggest it's kind of an easy target, but it is rife with indecision these days.”
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More from Matt Dixon
AssertionPartly supported
Dixon: Pushing FOMO on hesitant buyers backfires 87% of the time
“87% of the time when salespeople do that dial up the FOMO in those moments, especially with a customer who says that they're ready to move forward, but they start to backpedal and waffle and waver and become hesitant, dialing up the FOMO backfires 87% of the t…”
Matt DixonMay 30, 2024▶ 13:43The surprising truth about what closes deals: Insights from 2.5m sales conversations | Matt Dixon
AssertionSupported
Dixon: 56% of no-decision sales losses stem from fear of failure
“It turns out those are only 44% of the no decision losses. 56% of no decision losses are customers who are, who want to buy, but can't buy because they're stuck in this no man's land of indecision, and that indecision itself stems from their fear of failure”
Matt DixonMay 30, 2024▶ 15:11The surprising truth about what closes deals: Insights from 2.5m sales conversations | Matt Dixon
Insight
Dixon: Buyers' fear of messing up outweighs fear of missing out
“In the human mind, people are okay with missing out. They are not okay with messing up and being blamed. And this is really powerful. It's even more powerful than status quo bias, as I said. And so the shorthand for salespeople is this, dialing up the FOMO can…”
Matt DixonMay 30, 2024▶ 16:32The surprising truth about what closes deals: Insights from 2.5m sales conversations | Matt Dixon
Insight
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“Look, you guys, yes, it's tough to be a startup right now, early stage company. There's a lot of risks there, but who's offering more choices, them or you guys? You guys have a partner ecosystem. You have like, 20 different cloud products. You've bought like s…”
Matt DixonMay 30, 2024▶ 22:34The surprising truth about what closes deals: Insights from 2.5m sales conversations | Matt Dixon
“The challenger approach is about showing the customer what should be keeping them up at night. What is the thing you know that they need to know? What is the way that other customers are using your solution to Generate returns and in benefit for their organiza…”
Matt DixonMay 30, 2024▶ 48:16The surprising truth about what closes deals: Insights from 2.5m sales conversations | Matt Dixon
AssertionSupported
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“Our analysis showed that anywhere between 40 and 60% of the average salesperson's qualified pipelines, these aren't just leads, you know, sometimes bad leads that are thrown over to us by marketing. These are qualified opportunities. These are You know, people…”
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