Yandell: DoorDash NPS increased during early COVID despite app crashes
Keith Yandell · Leading with empathy | Keith Yandell (DoorDash, Uber) · Feb 9, 2023 · at 43:00
Keith Yandell describes the paradox of customer sentiment at DoorDash while managing heavy outages during the initial COVID-19 lockdowns.
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“The irony of it was, is our NPS was going up and that people were just so grateful to have the product.”
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