Keith Yandell, former Chief Legal Officer and executive at DoorDash, explains the management benefits of explicitly offering to assist direct reports with external career moves.
“When you're opening in this, how to work with keep document, I say, I will help you find your next job. And what that means is number one, people are gonna be transparent with you or more transparent if they're looking for something else, or if they're not happy, that's gonna allow you to lay the foundation for a backfill. So you're much less likely to get surprised when someone leaves.”
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More from Keith Yandell
Insight
Yandell: Domain experts are unlikely to deliver 10x breakthrough outcomes
“If you want to achieve a 10 X outcome, hiring someone that's an expert in the field It's maybe unlikely you're gonna achieve that 10 X outcome because they're likely to do things the way things have always been done. So you might achieve incremental benefits, …”
Keith YandellFeb 9, 2023▶ 14:45Leading with empathy | Keith Yandell (DoorDash, Uber)
Insight
Yandell: Mandatory dogfooding filters out engineering candidates who lack humility
“It's a great way to weed out people that maybe we wouldn't want to work with, right? Because not everyone wants to, every software engineer wants to hop in their Tesla and go out and deliver McDonald's to some kids. Right. It takes a certain level of humility,…”
Keith YandellFeb 9, 2023▶ 12:37Leading with empathy | Keith Yandell (DoorDash, Uber)
Insight
Yandell: Kalanick and Xu mastered the law to challenge conservative lawyers
“I've had the pleasure of working with two founders who are very product driven, product first folks in Travis and Tony. And I found that the way they engage on the legal side is with a curiosity I referenced earlier, which is they're both hyper curious and the…”
Keith YandellFeb 9, 2023▶ 53:18Leading with empathy | Keith Yandell (DoorDash, Uber)
Disclosure
Yandell forwarded General Counsel recruiter pitches to his own deputy
“If I get pinged for a GC job or when I would get pinged by a recruiter for a GC job, I would forward that to Tia Sheringham, who's now our general counsel, but was basically head of legal for years before she got the general counsel title. And I'd say, Hey Tia…”
Keith YandellFeb 9, 2023▶ 24:48Leading with empathy | Keith Yandell (DoorDash, Uber)
“One thing that I found surprising is from our surveys internally, people actually like crises at DoorDash. And I dug into that recently. I was trying to figure out if people like these crises. And it's because there's singularity of focus.”
Keith YandellFeb 9, 2023▶ 37:01Leading with empathy | Keith Yandell (DoorDash, Uber)
AssertionSupported
Yandell: Tony Xu cut DoorDash restaurant commissions by $100M before IPO
“Tony made a decision and I admit I was on the wrong side of history. I was arguing that this seemed extreme just to cut commissions by basically a hundred million bucks for restaurants to help them stay in business. And I'm like, hold on, we're trying to go pu…”
Keith YandellFeb 9, 2023▶ 43:43Leading with empathy | Keith Yandell (DoorDash, Uber)
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