multiple choice
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Feb 19, 2023 by Patrick Campbell · across every show →
Everything said about multiple choice, oldest first
Feb 19, 2023 positive
Campbell: SaaS cancellation flows should ask only two specific questions
“When someone hits that cancel button, we found you should ask two questions. One, why are you leaving? Multiple choice. Don't do the free response. You get like one out of a hundred great responses and 99 are not great. And then the other question we found wor…”