Fin, every mention
19 scenes · ← back to Fin
tap a year for its mentions
every year anyone Lenny Rachitsky 71Eoghan McCabe 13Madhavan Ramanujam 4Paul Adams 3Ben Mann 1
Verbatim, from the transcripts: the passages where Fin comes up
Inside OpenAI: 2026 is the year of agents, AI’s biggest bottleneck, and why compute isn’t the issue
- ▶ 4:01 Lenny Rachitsky This episode is brought to you by Finn, the number one AI agent for customer service. 12 times in the scene
Why AI evals are the hottest new skill for product builders | Hamel Husain & Shreya Shankar
- ▶ 2:58 Lenny Rachitsky This episode is brought to you by Finn, the number one AI agent for customer service. 12 times in the scene
How 80,000 companies build with AI: Products as organisms and the death of org charts | Asha Sharma
- ▶ 25:17 Lenny Rachitsky This episode is brought to you by Finn, the number one AI agent for customer service. 13 times in the scene
How Intercom rose from the ashes by betting everything on AI | Eoghan McCabe (founder and CEO)
- ▶ 0:15 Eoghan McCabe Finn, our AI agent, will pass a hundred million AROR with Finn in less than three quarters.
- ▶ 1:36 Lenny Rachitsky The story of Intercom's transformation into FIN is incredible. 3 times in the scene
- ▶ 6:06 Eoghan McCabe Fin, which is our AI agent, which is, you know, the future of the business, the thing that will disrupt the old business. 5 times in the scene
- ▶ 11:04 Eoghan McCabe 3.5 when we actually had a beta version of fin.
- ▶ 18:14 Eoghan McCabe We rolled out this new pricing, and this is even before the fin pricing you're talking about. 2 times in the scene
- ▶ 19:56 Lenny Rachitsky So first of all, just what was the moment, if there was one of just like, okay, the six week experiment of someone building Fin internally was, was that being like, this is it? 2 times in the scene
- ▶ 50:38 Lenny Rachitsky Before I move on to a different topic, just kind of reflecting back on this shift to Finn and the success that you've had, are there any other just lessons that we haven't touched on that you think might be helpful for folks that are…
- ▶ 1:12:38 Eoghan McCabe And our mission is to help every single type of business deliver impeccable, incredible, beautiful, personal service to every single one of their users and people, many thousands of people are using Finn for that today. 4 times in the scene
- ▶ 1:21:37 Lenny Rachitsky Where can folks check out Finn, follow you if they want to follow up on anything, and then how can listeners be useful to you? 6 times in the scene
Pricing your AI product: Lessons from 400+ companies and 50 unicorns | Madhavan Ramanujam
- ▶ 42:37 Madhavan Ramanujam You know, intercom for fin, uh, what they actually do is they charge based on an AI resolution.
- ▶ 48:32 Madhavan Ramanujam I mean, and, uh, and a good case for that is the, you know, Fin product from Intercom because traditionally 3 times in the scene
Anthropic co-founder: AGI predictions, leaving OpenAI, what keeps him up at night | Ben Mann
- ▶ 16:18 Ben Mann In customer service, we're seeing with things like Fin and Intercom, they're a great partner of ours, 82% customer service resolution rates automatically without a human involved.
- ▶ 33:15 Lenny Rachitsky This episode is brought to you by Finn, the number one AI agent for customer service. 12 times in the scene
What AI means for your product strategy | Paul Adams (CPO of Intercom)
- ▶ 24:40 Paul Adams And we just went kind of heads down and built a product called Finn. 2 times in the scene
- ▶ 25:13 Lenny Rachitsky Can you share briefly what Fin is, just for folks that aren't familiar? 10 times in the scene
- ▶ 36:04 Paul Adams Like the inbox stuff I mentioned earlier where, you know, we have Finn and Finn is kind of working.