customer retention
1 statements across 1 episodes · 1 bullish · 0 bearish · 1 people on the record · first statement Oct 9, 2022 by Dan Hockenmaier · across every show →
Everything said about customer retention, oldest first
Oct 9, 2022 positive
Hockenmaier: Growth is far more sensitive to retention than people intuit
“One of the immediate things that you see when you build these is that you're Growth is much more sensitive to customer retention than you can ever intuit. Because there's a lot of interaction between having a healthy retained customer base and everything you c…”