Calendly

“Actually, part of the reason I don't go to the meeting is that I really want everyone to be able to be open and transparent and provide feedback and not feel like there's any sort of Judgment from me or any sort of needing to act a certain way because I'm in t…”

“People being brutally honest around how bad it was and why it failed. You know, the rest of the interview, they're trying to tell you all the wonderful things they did and all the accomplishments they had, and so I think the rawer the answer in terms of how ba…”

“The first 10 users were actually customer success agents at a company in an educate, in the education space that contracted with the same firm That Tope was using to build Calendly. So he really found his first set of users through the firm that he was using t…”

“When I joined about two years ago, I think the company was about a 150 people, and I think we're about 600 now, and then the product team, we're about, there were about 15 product managers and designers when I joined again about two years ago, and I think we'r…”

“Something we've done over the last year is, is really kind of moved to a model of, Talking about dates and promising and committing to dates that are within our control. And so if you think about kind of the product development lifecycle, you know, we can comm…”

“Our SLG motion, our sales-led growth motion, now represents about 20% of our ARR, and it's actually the fastest-growing segment”

“70% of our signups come through that viral loop that you referred to”

“When I joined two years ago, we just hired our first CRO, and the PLG business really represented, you know, 99% of our ARR.”

“There's lots of small businesses and solopreneurs who would love us to have a Venmo integration. We have a PayPal integration, but you know, our target market that we're really trying to go after as our primary, you know, persona are As I've mentioned, these s…”

“While a lot of the feature work that we'll do to support our target personas of sales teams, customer success teams, recruiting teams will impact folks who are not in those personas. Those are the core ICPs that we're going after.”

“And I think people would be surprised to learn that our team's business, so multiple users in an organization who want to collaboratively schedule together is growing much faster than our solo user business.”

“The entire product was free. Some of this came from honestly not being able to actually build the billing infrastructure that would be required to actually charge. So it came a little bit out of necessity, but it was also free.”

“I think at a high level, I think I recommend first really just kind of opening the door for the person you're trying to schedule time with to share their availability first, right? So instead of just sending the link, I usually start the email with something l…”

“Another fun one we do is something we call competitive wargaming. So, you know, on a some sort of time interval, at times it's been quarterly, we'll have assigned people into groups for the quarter to own a competitor, and their job is to essentially, you know…”

“Now, the year one that I was here, the percentage of resources we spent on sort of that first horizon and the second horizon was about a seventy-thirty split, and we put zero percent of our resources on horizon three. That was too far out in the future, and we…”

“When Calendly started, they actually had a Ukrainian dev team built the first product. And not only did they help them build the first product, they actually ended up driving the first, all the growth initially, because they saw Calendly and started using it w…”

“I've been a big Calendly user for a long time, but Calendly is pretty expensive. If anyone from Calendly is listening, you want to give me a promo, cool, but it's very expensive, and then I also just found that, like, it is not always graceful at syncing multi…”

“Like at Calendly and also at Typeform, we have three thresholds of increasing activation, right? And we just try to make sure that people go through each one, as many people as possible. And frankly, we try to figure the drop off between the increasing definit…”

“Before I shipped anything at Calendly, I did the design review with a support manager. Right. A support manager had to be in the room because the design people and engineering people, as much as we cared, we will shift problems all the time, you know, feature …”

“The default, I really strongly believe the default should not be Calendly. The default in most situations, especially if you recognize the power hierarchy, the busyness hierarchy, if you're the less senior person, if you are the less busy person, You should le…”

“I actually, I think I am not overstating it when saying there was a period with Calendly where I personally had driven most of their growth for the month. I got messages from the board because I went on this diatribe about how much I hate Calendly and how disr…”