Ramaswamy: Insurance AI can automate 95% of workflows, but requires human sign-off
Deepak Ramaswamy · Reinventing Insurance Through AI with Shaju Puthussery & Deepak Ramaswamy of Lightspun · Aug 4, 2026 · at 16:34
Deepak Ramaswamy, co-founder of dental insurance AI platform Lightspun, explains why high-stakes billing decisions require human-in-the-loop verification.
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“The AI can take you maybe 95% of the way there but this five percent has to come from human basically agreeing, and that's very important for compliance too, because the insurance companies have to maintain records, the DSOs, or dental organizations have to maintain records.”
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