Coutinho: Airline Integrated Twitter APIs Allowing Passengers to Check In via Tweet
Belson Coutinho · S2Ep12: Decoding New Age Aviation in India with Akasa ft. Belson Coutinho · Jun 11, 2026 · at 26:51
Belson Coutinho, co-founder and COO of Akasa Air and former senior executive at Jet Airways, explains early aviation experiments connecting social media directly with core operational systems.
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“We build a connect with Twitter, working with the team in India where consumers can check in on Twitter. So you didn't have to go to an airline website. And the thought process that time was, at least the way I thought was, you got to be where the consumer is. And that, that time, consumer was on social media. So we had to, you know, expose our APIs, connect with the Twitter API, And a consumer can just tweet their PNR and check in on Twitter.”
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