Lumen shifted content creation to AI, moving subject matter experts to QA
Kim Thanos · Disrupting Higher Education and Embracing AI at Lumen Learning · Jun 12, 2025 · at 32:22
Kim Thanos is the founder and CEO of Lumen Learning. She describes how generative AI has restructured the company's internal courseware development process.
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“In the past we would have our internal team was the gatekeeper in terms of QA, but we worked with many more subject matter experts in the creation of the content. And we're able to balance that quite a bit with generative AI doing content development And then using our team and some subject matter experts in more of a quality review role.”
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