Jain: IdeaScale maintains 24/7 human customer support with 28-second response time
Nick Jain · 5 - Harnessing Collective Intelligence with Content Hurricane's Nick Jain · Nov 14, 2024 · at 9:19
Nick Jane, CEO of IdeaScale, explains how high-touch human support differentiates his SaaS platform from competitors relying solely on AI chatbots.
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“We also have, even in the age of AI chat bots, we have a 24, seven, three 65 human customer support team. So if you knew, On Christmas Eve, you need, if you have a problem, whether it be a technical problem or just you need to know how to do something, look, yeah, you'll chat with the chatbot for about four seconds, but within, if you need to talk to a human being, our average human response time is 28 seconds from our customer support team.”
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